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Growing a Business

4 Elements of a Successful Brand Refresh



To successfully reinvent your brand, you must rethink your approach to product, story, culture, and customer. Brand rebounds often seem simple, logical, and inevitable when they are taught in business school courses and cited in the media. But few revival attempts are successful, and in the uncommon event that they do succeed, they usually take years or decades to yield significant results.

Notable brands, such as Apple, Gucci, and McDonald’s refreshed their marketing strategy and successfully renewed customer interest. Each of these companies succeeded by focusing on a new approach to product, story, culture, and customer. Powered by organizational and operational changes, these four elements have become the pillars of sustained brand turnarounds.

Start with the Product

Throughout Gucci’s 101-year history the fashion retailer’s popularity has waxed and waned, and its business results have faltered and rebounded. Today, Gucci is the second largest luxury brand in the world. Its most recent revival began in 2015 with the appointments of CEO Marco Bizzarri and Creative Director Alessandro Michele. The changes they made that first year — notably a new creative vision, store refurbishments, and improved digital offerings — resulted in an annual revenue increase of 7.8%, an annual operating income increase of 21.7%, and an 86% increase in first quarter online sales compared to the same periods in 2015.

When Michele took over as Gucci’s creative director, he established the Gucci Look: an androgynous, hippie, renaissance mix of florals and sequins, glamour and glitz, surprise and whimsy, subversion and creative expression, accessories and prints that nod to equestrian motifs. Today, this maximalist, neo-Romantic look is instantly recognizable as quintessentially Gucci on the street and on the runway. “I feel Gucci!” and “That’s so Gucci!” are part of our cultural lexicon.

Apple underwent a similar product transformation. Shortly after his return to Apple in 1997, Steve Jobs called a meeting and lambasted his employees. “You know what’s wrong with this company?” he asked. “The products suck. There’s no sex in them anymore.” This meeting is rumored to have inspired the invention of the iMac. In the first five months of iMac’s existence, Apple sold 800,000 units, turning a profit of $309 million in 1998 and $601 million in 1999. The iMac marked Apple’s return to profitability. 

Apple and Gucci understood that a signature brand aesthetic is crucial to a brand recovery. The more defined the aesthetic, the more curatorial rigor it offers to design, merchandising, and styling, and the more it allows these functions to align in delivering a new, shared brand experience. A signature brand aesthetic translates into core products, which are the purest distillation of what a brand is. For Gucci, these products are GG Marmont and Soho bags, Princetown slippers and loafers, the GG belt, GG canvas print, and 1970s-inspired suits and dresses. For Apple, these building blocks are the Mac, iPad, iPhone, Apple Watch, and AirPods.

These brand building blocks help to focus refreshes. Every brand, no matter the products it sells, should develop building blocks like these as it attempts to rebuild its brand. Even fast-food restaurants have signature products. McDonald’s has the Big Mac, McNuggets, and fries, but it struggled in the early 2010s because it attempted to expand its menu to appeal to a larger audience. In 2015, McDonald’s cut its menu offering and focused on price and quality. This “less, but better” decision helped lead McDonald’s sales to exceed $100 billion in 2019 and its operating margin to increase 43% year-over-year. Since its focus on core products, McDonald’s market value has nearly doubled to $160 billion.

Refine Your Brand Story

A clear and compelling brand story gives products context and narrative, which can help increase their desirability. When a brand sells products, it’s selling a story. When consumers buy products, they are buying into this story. The story internally unifies the organization and streamlines decision-making. It connects brand editorial with its product collections, steers design to incorporate narrative anchors (like recognizable pattern, clasp, color, or stitching) into products, and streamlines merchandising, styling, and marketing. In addition to being a valuable brand currency, brand storytelling is also critical for customer acquisition and loyalty. Once consumers buy into a brand story, they are less likely to leave or switch than when they just buy a product.

When Michele took over as Gucci’s creative director, he immediately began to revolutionize the brand narrative. He changed Gucci’s brand narrative from an overt focus on sexuality to a clearly defined maximalist, dream-like, and aesthetically excessive universe. Its story takes place in a world of secret gardens and mythical creatures. Crystals, ruffles, vivid color schemes, and baby dragons are all aspects of Gucci’s brand. Its wildly creative, eclectic, and inclusive world is consistently delivered in stores such as the Gucci Garden, a museum-like experience inside the Palazzo della Mercanzia, which sells only one-of-a-kind items; Gucci Osteria da Massimo Bottura, a series of upscale contemporary restaurants; and its other 483 global stores. In 2016, after Michele’s appointment, sales in directly operated stores increased 28.2% in the fourth quarter, with all regions delivering strong results. The rapid sales growth — Gucci’s fastest in the previous 20 years — is directly linked to Gucci’s new brand story.

Connect with Pop Culture

Cultural hooks reflect a brand’s role in the world and ensure its credibility with its target audiences. McDonald’s founder Ray Kroc often said, “We are not in the hamburger business. We are in show business.” McDonalds recently collaborated with celebrities J Baldwin, Travis Scott, and BTS on the “Famous Orders” collaboration, which named value meals after celebrities.

Although new and trendy connections to pop culture help to revitalize struggling brands, the fastest way back to cultural relevance is for them deconstruct what made the brand successful in the first place. Brand archives are a goldmine of beloved, and often abandoned, brand classics. As a brand grows and matures, it often forgets the spark that started it all. Old favorites that are part of the brand lore have the power to quickly re-engage both legacy and new fans by tapping into their real or invented nostalgia.

The Gucci 100 centennial campaign paid tribute to the brand’s history and impact on pop culture. It featured an exclusive collection of items that harken back to the brand’s century of fashion. Gucci launched 100 pop-up stores, and Spotify and Apple playlists featuring music that paid homage to the company’s enduring aesthetic. By evoking the brand’s themes through music, while mixing it with Gucci’s new and archival products, Gucci traded on its heritage and extended its product lifecycles.

This strategy can help to transport a brand’s history into the present and remind people of the product innovations that made the brand great in the first place. But it’s not enough to simply remix old products. Brands must transport that heritage to new customers and modern values. Gucci recently launched Vault, a site where the brand mixes old favorites with new designers who emphasize Gucci brand values, such as diversity, gender neutrality, and sustainability.

Know Your Customer

Apple, Gucci, and McDonald’s all had one thing in common when they began their brand revitalizations — they had a keen understanding of what their respective customers wanted. This isn’t always an easy undertaking. Companies have plenty of customer data, but they often lack customer insight. Customer data sits in different organizational functions that do not speak to each other, and when it’s presented, it’s usually hard to digest and act upon. To close this gap, brands should create a customer framework that is directional, actionable, and speaks to multiple internal stakeholders at once. This framework translates quantitative data into qualitative insights that are equally understandable to product designers as they are to media buyers, creatives, and merchandisers.

The first step in the process of building an actionable customer framework is to focus on the core customer targets, and go in-depth on their motivations and interests, media habits and key influences, core purchase points, and barriers to purchase. Identify the main characteristics they value, including attributes like trendiness, functionality, comfort, and status signaling. This will be different for every brand, which is why it’s critical that any brand attempting a comeback should conduct this research before making critical planning decisions.

A successful brand revival does not happen in a single moment. There are no shortcuts. There is only a continuum of strategic, creative, and operational decisions that, if executed consistently, put a brand on the path to cultural relevance, consumer love, and business success. This story is much less exciting to tell, but much more effective in the long run.


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Growing a Business

Shopping Video – New Marketing Trend



One of the best ways for marketers and business owners to increase sales and engage customers is video shopping. This new marketing trend involves using video content to promote and sell your products.

Here is everything you need to know about shopping videos for business owners.

What is Video Shopping

Video shopping involves using video content to promote your products/services with the aim of increasing sales. With a shopping video, business owners can show off their brand and give relevant information about their products and services. Also, videos help influence the decision-making process of buyers and increase sales.

Types of Shopping Videos

There are two main categories of shopping videos, and they are:

Live Video Shopping

This type of video shopping involves creating a live presentation of your products. It is not pre-recorded, thus making it easy for customers to interact in real-time.

Non-Live Video Shopping

In this case, you record the video and then upload it on platforms where customers can find them. While you can’t get real-time responses from customers, non-live videos are easily accessible, unlike live videos.

Engaging social video ads

Benefits of Video Shopping

Video shopping can provide many benefits for business owners and their customers. Some of the advantages of video shopping are:

1. Engaging Visuals That Increase Sales

Consumers generally prefer video content over text because they are a more expressive form of content. With video shopping, business owners can create an interactive environment where customers can engage. This form of engaging content increases your chance of converting visitors to actual customers.

2. Increase Brand Awareness

Business owners can increase the chance of being seen by their target audience through impressive shopping videos. Shopping videos prove to be a convenient way to promote your business and increase brand awareness.

3. Convenient Customer Interaction

Video shopping helps engage with customers in real-time, thus making them feel seen. You can chat with customers one-on-one, which makes it easier to serve their needs. Whether it’s a car dealer chat or a skincare consultation, you can count on video shopping to improve rapport.

4. Bring Products to Live

With video shopping, shoppers can easily browse products in real-time. For example, fashion brands often bring clothes to life by making a video of how it looks on a real person. This will help customers have a feel of how the item will look on them, and this can increase sales.

5. Easy to Create

Creating shopping videos doesn’t have to be a long and complicated process. Shopping videos tend to be short and easy to make without requiring a professional. With a smartphone or camera, anyone can make a marketing video that converts. Also, there are many channels and platforms available to create videos that will persuade visitors into being actual customers.

6. Increased SEO Ranking

Videos tend to perform better than other forms of content, and having them on your website will increase your SEO rankings. This makes it easy for customers to find you and do business with you.

Video marketing

If you are running an online business, you need to keep up with new marketing trends to boost your brand. One of the latest marketing trends to implement is video shopping. When done correctly, video can help provide valuable information for customers, boost engagement, and increase sales.

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Growing a Business

In Business, Image Matters. How to Improve Yours?



Your business may boast of excellent products and/or services. However, nowadays, excellent products and services simply aren’t enough to help a business survive and thrive in the long run. What your business also needs is a strong image – one that can help it stand out from its competitors.

But how exactly do you go about improving the image of your business? To know the answer to this question, read on as we take you through all the steps you can and must take to take your business forward towards success.

photo credit: August de Richeliu / Pexels

1. Face-to-face interactions with people

We may be living in the digital age, but nothing can beat face-to-face interactions when it comes to telling people about your business. Here are some ways through which you can inform people about your business and what it’s all about:

Meet people and start conversations

It’s unrealistic to expect that people will know about your business if you don’t reach out to them. So, start going out and attending events.

Business-centric open meetings and conferences would be the best place to start. At these events, you’ll run into several businessmen like yourself. You should make the most of these opportunities to start conversations with others from the world of business. This will gradually let people know about your business and the products and/or services it has to offer.

Prepare a pitch

When you meet potential customers, you have to be prepared to speak spontaneously about your business. At this juncture, it’s important that you don’t fumble or sound unconfident. After all, what you tell people about your business will form impressions in their minds – and you’d want those impressions to be positive, wouldn’t you?

This is where preparing a pitch can come in incredibly handy. Write it down first and then keep practicing it out loud, and make changes where necessary.

Participate in community events

Your local community is the first pillar of support for your business. So, get out there and try playing a role in all community events. At these events, you should promote your business in a friendly and welcoming manner.

This should encourage members of your local community to take an interest in your business and what it has to offer. Sure, this may not result in immediate sales, but it will definitely improve your business’s public visibility.

Businessman in a fancy coffee shop

2. Make your business appear professional

A surprising fact is that the modern-day consumer values professionalism more than the quality of products and services. Of course, product and service quality is important, but if your business lacks professionalism, it will lose out on customers.

So, to make your business appear professional, you can put the following steps into practice:

Invest in a business website

The internet is arguably the biggest platform for businesses nowadays, which is why you should invest in a dedicated website for your business. We recommend hiring professional web developers and designers to curate your business website. This will ensure that your website looks and feels professional.

Apart from setting up a website, you should also pay attention to its content. Quite simply, it should have all the information that your target audience may want to know, i.e., contact information and information about the business. Your business website should also have a blog with consistent posts. This can go a long way towards ensuring your expertise within your niche.

Set up a dedicated email account for your business

Using your personal email account as your business’s email account is nothing short of a criminal offense. That’s why you should set up a dedicated business email account. It’ll help you achieve consistency with your branding, and it’ll also allow your business to look professional to the people who subscribe to your business newsletters.

To set up a business email account, you need to first create a domain name and then get in touch with an email provider. Two of the best email providers out there include Office 365 for Business and Google Apps for Business. Both options provide business-class email along with features such as online storage and document editing. The best thing about these options is that they’re quite inexpensive.

Provide 24/7 Customer Service

These days, consumers expect the companies they buy products and services from to be available for them 24/7. Fortunately, the widely availble virtual assistant and reception services such as those provided by can do that for you – both on and off office hours – to any types and sizes of business, from freelancing digital nomads to multinational corporations.

Social media manager

3. Set up your social media for success

Social media platforms such as Twitter, Instagram and Facebook are excellent places to market your business and its products. Here are a few ways to make your business succeed on social media:

Create business profiles

On all major social media platforms, you have the option of setting up personal profiles and business profiles. It’s best to create the latter type of profile as it is designed specifically for business purposes.

During the setup process, make sure that you include relevant info in the bio sections. Don’t forget to add links to your official website and other social media handles as well.

Post relevant content regularly

All social media algorithms tend to favor accounts that post relevant content on a consistent basis. So, irrespective of the social media platforms you’re active on, make sure that you’re posting new content as much as possible.

Not posting regularly can limit your business account’s reach and stall its growth on social media.

Keep branding elements consistent across all platforms

If your Instagram page looks drastically different from your Facebook page, your target audience is bound to get confused. That’s why it’s vital to use similar branding elements across all social media platforms.

The branding elements you should focus on keeping consistent include your business’s logo, its imagery, and its voice, i.e., the tone of communicating with your audience.

Encourage users to engage with you on social media and interact with them: Through the use of call-to-action (CTA) messages, you can encourage your followers on social media to engage with your posts. You should also spare time to respond to your followers’ comments.

Business owner in the Portugal-based office
photo credit: Fauxels / Pexels


There are quite some things to consider in your endeavor to increase your buisness image. However, focusing on the three above is more than sufficient to get started: Meet people and tell the about your business; make an effort to be professional, especially in your online presence; and lastly, make use of social media platforms to your advantage.

Be sure to do a lot of trials-and-errors so that you can form the best practices for your company.

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Growing a Business

5 Ways Virtual Headquarters Pandemic-Proof Your Business



The coronavirus pandemic battered many businesses to the ground. At its peak, we saw businesses either shutting down or struggling to make ends meet. We had job cuts and salary cuts left, right and center. Businesses across the world, especially small businesses, are still suffering from the economic shock of the coronavirus pandemic. Even now, with things finally opening up, many businesses are skeptical of the times and have gone into planning mode.

Every business now wants to create a contingency plan for when things start to go out of hand. Many businesses which were able to survive the pandemic were the ones that were prepared. The ones that had a contingency plan and a disaster management plan ready to roll out.

photo credit: LinkedIn Sales Solutions / Unsplash

Taking a cue from this, all every company wants to plan for right now is this: What to do if and when a pandemic hits again? Is there a way to pandemic proof your business?

One step that most businesses have taken is setting up a virtual headquarters.

What is a Virtual Headquarters?

Virtual headquarters or a virtual office is a physical address of your online business. At this physical address, you can create shared workspaces, meeting rooms, and set up a virtual assistant. You and your employees can continue working from home, but you still have a physical address for your place of work.

But why would you go to all that trouble when everyone is working from home? A number of factors come into play here, the biggest of them being the pandemic. As more and more businesses attempt to pandemic proof their businesses, they are striving to find the right balance between remote working and having a physical office. For a lot of businesses, a model that works better is having a watered-down version of a physical space up and running.

Remote working


photo credit: Karolina Grabowska / Pexels

Here are some of the main advantages of opting to have a virtual headquarter for your business in order to keep it as pandemic proof as possible.

1. You get a prestigious office address

First impressions matter. And having a prestigious office address on your business card certainly makes the right impression. This point becomes even more significant if you are a small business that’s trying to make it big. A calling card with a flashy office address sends a positive sign to potential clients — about your seriousness regarding the business and your credibility and professionalism. A prestigious office address is also something your employees will be proud of.

So you get a great address without the long lease and the major utilities and upkeep costs involved. An absolute win-win.

2. Expansion is easy

It is a lot easier to expand or even downsize your business when you have a virtual headquarter. This is because you do not need to think about the physical space aspect of it. Need to hire more people? Go ahead without worrying about where they will sit, if you will need to lease a new floor, or if the office space is enough.

Thinking of moving a department offshore? No need to redo your office space lease to physically downsize. Having a virtual headquarters gives you the flexibility without the constraints.

3. Your employees can keep working remotely

Having a virtual headquarters does not mean a proper office space that employees will eventually return to. You and your employees will continue to work remotely while being associated with that one physical address.

Depending on how big or small your virtual headquarters are, you can make room for monthly in-person team meets. You can even give some employees to have the option to book up a terminal and work from the office once a week. Or you could simply reserve your physical address as a place to forward mail and work calls. The possibilities are endless.

Excellent customer service

4. Customer service are made easy

When the pandemic hit, too many companies had to suddenly shut shop and move everything online. While the transition came with its own hurdles, one of the bigger issues was customer service.

Shutting shop completely may cause some technical issues with providing customer service. Having a virtual headquarters means that you can now use the available virtual services, such as 24/7 customer service – which can be a critical success factor in winning customers during the pandemic.

5. Better work-life balance

Just knowing there is a demarcation between your work life and your personal life helps a lot in trying to strike a balance. As great as working from home is, many find it very hard to disconnect completely from work. This happens when the place you work from and the place where you relax overlap.

A lot of employees are prone to giving out their personal details more easily while working from home. This may be to receive official correspondence via postal mail or receive calls on their personal mobile number. While this may seem like part and parcel of remote working, it makes disconnecting difficult. Things seem tougher when you proceed to go on leave or a holiday but are constantly being bombarded with work calls, emails and postal mails.

When you have a physical headquarters, employees are able to make use of the virtual receptionist to handle calls and also have an address to forward relevant mail in their absence. This provides a much-needed demarcation between personal and professional life.

Business team meeting in a Virtual Headquarters


A virtual headquarters may not work for a particular business type. On the other hand, it may be the thing another business needs to flourish. It is important to evaluate all the pros and cons before you make a decision for your business.

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