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How to Write an Executive Summary in 6 Steps

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When you’re starting a business, one of the first things you need to do is write a business plan. Your business plan is like a roadmap for your business, so you can lay out your goals and a concrete plan for how you’ll reach them.

Not only is a business plan essential for any business owner, but it’s also a requirement if you decide to apply for small business funding or find investors. After all, before a bank or individual hands over any money, they’ll want to be sure your company is on solid ground (so they can get their money back).

A business plan consists of several pieces, from an executive summary and market analysis to a financial plan and projections. The executive summary will be the first part of your business plan.

If wondering how to write an executive summary has kept you from completing your business plan, we’re here to help. In this guide, we’ll explain what an executive summary is and provide tips for writing your own so your business plan can start strong.

What is an executive summary?

An executive summary is a short, informative, and easy-to-read opening statement to your business plan. Even though it’s just one to two pages, the executive summary is incredibly important.

An executive summary tells the story of what your business does, why an investor might be interested in giving funds to your business, why their investment will be well-spent, and why you do what you do. An executive summary should be informative, but it should also capture a busy reader’s attention.

Why write an executive summary?

Anyone you’re sending your executive summary and business plan to is likely busy—very busy. An entire business plan is long, involved, and deals with a lot of numbers.

Someone busy wants to get an understanding of your business, and they want to do it quickly, which is to say not by diving into a complicated, 80-page business plan. That’s where your executive summary comes in.

An executive summary provides just the opportunity to hook someone’s interest, tell them about your business, and offer a clear selling point as to why they should consider investing in your business.

Your executive summary is your chance to sell your business to potential investors and show them your business is worth not only their money but also their time.

What to include in an executive summary

By its nature, an executive summary is short. You must be able to clearly communicate the idea of your business, what sets you apart, and how you plan to grow into a successful enterprise.

The subsequent sections of your business plan will go into more detail, but your executive summary should include the most critical pieces of your business plan—enough to stand on its own, as it’s often the only thing a prospective investor will read. Here’s what your executive summary should include—consider it an executive summary template from which you can model your own.

1. The hook

The first sentence and paragraph of your executive summary determine whether or not the entire executive summary gets read. That’s why the hook or introduction is so important.

In general, a hook is considered anything that will get a reader’s attention. While an executive summary is a formal business document, you do want your hook to make you stand out from the crowd—without wasting time.

Your hook can be sharing something creative about your company, an interesting fact, or just a very well-crafted description of your business. It’s crucial to craft your hook with the personality of your reader in mind. Give them something that will make your company stand out and be memorable among a sea of other business plans.

Grab their attention in the first paragraph, and you’re much more likely to get your executive summary read, which could lead to an investment.

2. Company description summary

Now that you’ve hooked your reader, it’s time to get into some general information about your business. If an investor is going to give you money, after all, they first need to understand what your company does or what product you sell and who is managing the company.

Your company description should include information about your business, such as when it was formed and where you’re located; your products or services; the founders or executive team, including names and specific roles; and any additional details about the management team or style.

3. Market analysis

Your market analysis in the executive summary is a brief description of what the market for your business looks like. You want to show that you have done your research and proven that there is a need for your specific product or services. Some questions you should answer:

  • Who are your competitors?

  • Is there a demand for your products or services?

  • What advantages do you have that make your business unique in comparison to others?

To reiterate, stick to the highlights of your market analysis in your executive summary. You’ll provide a complete analysis in a separate section of your business plan, but you should be able to communicate enough in the executive summary that a potential investor can gauge whether your business has potential.

4. Products and services 

Now that you’ve established a need in the market, it’s time to show just how your business will fill it. This section of your executive summary is all about highlighting the product or service that your company offers. Talk about your current sales, the growth you’ve seen so far, and any other highlights that are a selling point for your company.

This is also a good time to identify what sets your business apart and gives you a competitive advantage. After all, it’s unlikely that your business is the first of its kind. Highlight what you do better than the competition and why potential customers will choose your product or service over the other options on the market.

5. Financial information and projections 

In this section of your executive summary, you want to give the reader an overview of your current business financials. Again, you’ll go more in-depth into this section later in your business plan, so just provide some highlights. Include your current sales and profits (if you have any), as well as what funding you’re hoping to acquire and how this will affect your financials in the next few years.

This is also where you can explain what funding, if any, you’ve received in the past. If you paid back your loan on time, this is an especially bright selling point for potential lenders.

6. Future plans

While asking for what funding you need is essential, you’ve also got to make clear what you’re going to use that funding for. If you’re asking for money, you want the person to know you have a plan to put those funds to good use.

Are you hoping to open another location, expand your product line, invest in your marketing efforts? This final section of your executive summary should detail where you want your business to go in the future, as well as drive home how funding can help you get there.

Tips for writing an executive summary

Even if you include each part of a good executive summary, you might not get noticed. What is written can be just as important as how it’s written. An executive summary has to strike a delicate balance between formal, personable, confident, and humble.

1. Be concise

An executive summary should include everything that’s in your business plan, just in a much shorter format. Writing a concise executive summary is no easy task and will require many revisions to get to the final draft. And while this is the first section of your executive summary, you’ll want to write it last, after you’ve put together all the other elements.

To choose your most important points and what should be included in the executive summary, go through your business plan, and pull out single-line bullet points. Go back through those bullet points and eliminate everything unnecessary to understanding your business.

Once you have your list of bullet points narrowed down, you can start writing your executive summary. Once it’s written, go back in and remove any unnecessary information. Remember, you should only be including the highlights—you have the rest of your business plan to go into more detail. The shorter and clearer your executive summary is, the more likely someone is to read it.

2. Use bullet points

One simple way to make your executive summary more readable is to use bullet points. If someone is reading quickly or skimming your executive summary, extra whitespace can make the content faster and easier to read.

Short paragraphs, short sentences, and bullet points all make an executive summary easier to skim—which is likely what the reader is doing. If important numbers and convincing stats jump out at the reader, they’re more likely to keep reading.

3. Speak to your audience

When writing your executive summary, be sure to think about who will be reading it; that’s who you’re speaking to. If you can personalize your executive summary to the personality and interests of the person who will read it, you’re more likely to capture their attention.

Personalizing might come in the form of a name in the salutation, sharing details in a specific way you know that person likes and the tone of your writing. An executive summary deals with business, so it will generally have a formal tone. But, different industries may be comfortable with some creativity of language or using shorthand to refer to certain ideas.

Know who you’re speaking to and use the right tone to speak to them. That might be formal and deferential, expert and clipped, informal and personable, or any other appropriate tone. This may also involve writing different versions of your executive summary for different audiences.

4. Play to your strengths

One of the best ways to catch the attention of your reader is to share why your business is unique. What makes your business unique is also what makes your business strong, which can capture a reader’s interest and show them why your business is worth investing in. Be sure to highlight these strengths from the start of your executive summary.

5. Get a test reader

Once you’ve written and edited your executive summary, you need a test reader. While someone in your industry or another business owner can be a great resource, you should also consider finding a test reader with limited knowledge of your business and industry. Your executive summary should be so clear that anyone can understand it, so having a variety of test readers can help identify any confusing language.

If you don’t have access to a test reader, consider using tools such as Hemingway App and Grammarly to ensure you’ve written something that’s easy to read and uses proper grammar.

How long should an executive summary be?

There’s no firm rule on how long an executive summary should be, as it depends on the length of your business plan and the depth of understanding needed by the reader to fully grasp your ask.

That being said, it should be as short and concise as you can get it. In general, an executive summary should be one to two pages in length.

You can fudge the length slightly by adjusting the margin and font size, but don’t forget readability is just as important as length. You want to leave plenty of white space and have a large enough font that the reader is comfortable while reading your executive summary. If your executive summary is hard to read, it’s less likely your reader will take the time to read your business plan.

What to avoid in an executive summary

While the rules for writing a stellar executive summary can be fuzzy, there are a few clear rules for what to avoid in your executive summary.

Your executive summary should avoid:

  • Focusing on investment. Instead, focus on getting the reader to be interested enough to continue and read your business plan or at least schedule a meeting with you.

  • Clichés, superlatives, and claims that aren’t backed up by fact. Your executive summary isn’t marketing material. It should be straightforward and clear.

Avoiding the executive summary no-nos is just as important as striking the right tone and getting in the necessary information for your reader.

Executive summary examples

Sometimes the best way to learn is to see how other people are doing it. The U.S. Small Business Administration has multiple business plan examples; you can flip to the executive summary to help you write your own executive summary. For more inspiration, here is an example from Harvard Business School:

Executive summary template

After all the information we threw your way, you’re probably itching to get started. If you’re ready to apply what you just learned, download our free business plan template. Our template will not only make it easier to write your executive summary; it will also guide you in writing the rest of your business plan.

The bottom line

While an executive summary is short, it’s challenging to write. Your executive summary condenses your entire introduction, business description, business plan, market analysis, financial projections, and ask into one to two pages. Condensing information down to its most essential form takes time and many drafts. When you’re putting together your business plan’s executive summary, be sure to give yourself plenty of time to write it and to seek the help of friends or colleagues for editing it to perfection.

However, some tools make crafting a business plan, including your executive summary, a simpler process. A business plan template is a great place to start, and business plan software can especially help with the design of your business plan. After all, a well-written executive summary can make all the difference in obtaining funding for your business, so you’ll want all the help you can get.

This article originally appeared on JustBusiness, a subsidiary of NerdWallet.

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Guide to Starting a Transportation Business: Key Steps and Strategies

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Did you know that the transportation industry relies heavily on the trucking sector for 72.5% of its freight transportation? That’s a lot of goods being moved around the world on the back of trucks!

And guess what? The future looks even brighter for this industry. Experts predict the global transportation industry will experience a compound annual growth rate (CAGR) of 38.5% until 2027.

With such promising statistics, it’s no wonder that starting a transportation business can be a smart decision. Whether you dream of running a taxi service, delivering packages to people’s doorsteps, or even managing a logistics company, the opportunities are endless.

photo credit: Tima Miroshnichenko / Pexels

Whatever business option you may select, in this article, we’ll walk you through the key steps and strategies to help you kick-start your transportation business. So, let’s begin!

Conduct Market Research

Before diving into the transportation business, it’s crucial to conduct market research to understand the demand, competition, and potential opportunities in your target market. It’ll help you make informed decisions and tailor your services to meet customer needs effectively. Let’s explore this step further by asking three important questions:

1. Who are your potential customers?

To identify your potential customers, consider demographics such as age, gender, location, and income levels.

For example, if you plan to start a rideshare service in a college town, your target customers might be students looking for affordable transportation options.

2. What is the level of demand for transportation services in your area?

Assess the existing transportation options in your area and determine if there’s a demand gap.

For instance, if you discover that there’s a high demand for medical transport services for the elderly population, you could explore starting a specialized medical transportation business.

3. Who are your competitors, and what sets you apart?

Learn about the leading service providers in your area and how they operate their business. Analyze their strengths and weaknesses and determine what unique value you can bring to the table.

For instance, if you’re starting a courier service, you could differentiate yourself by offering faster delivery times or specialized handling for fragile items.

This way, you can gain valuable insights into your target market, understand customer preferences, and develop a competitive edge.

Create a Business Plan

Needless to say, every successful business starts with a well-crafted business plan. It serves as a roadmap, outlining goals, strategies, and financial projections. Ultimately, it helps one stay focused, secure funding, and make informed decisions.

So, to kick-start your business, you must take time and create a robust business plan. Make sure to include details such as your target market, competitive analysis, marketing strategies, operational procedures, and financial forecasts.

Also, be realistic and thorough in your projections, such as considering expenses like vehicle acquisition, maintenance, fuel, insurance, and marketing costs. Agree or not, it will come in quite handy when pitching the investors.

Obtain the Necessary Permits and Licenses

It doesn’t matter what industry you are a part of; complying with legal requirements is a must for the smooth functioning of the business. So, contact your local government or transportation authority to understand the permits and licenses necessary for your specific transportation service.

This may include commercial driver’s licenses, vehicle permits, insurance coverage, and business registrations. You must meet all these legal obligations before launching your business.

It will not only help avoid any legal issues down the road but will also demonstrate your commitment to operating a legitimate and compliant transportation business. It also builds trust with your customers, who expect an honest and reliable transportation service.

Business vans

Acquire Vehicles and Equipment

The backbone of your transportation business will be the vehicles and equipment you’ll use. Not only do you need reliable vehicles to transport passengers or cargo, but you also need to ensure that they are well-maintained to avoid service disruptions.

According to professionals at Auto Glass Zone, one crucial aspect of vehicle maintenance is taking care of the glass components, such as windshields and windows. It’s because these provide visibility and safety for both drivers and passengers.

But, continuous exposure to road conditions and weather elements can damage chips, cracks, or other glass. That’s why it is essential to promptly repair or replace any damaged glass to maintain the safety and integrity of your acquired vehicles.

In addition to this, consider factors such as fuel efficiency, maintenance costs, and cargo capacity when acquiring vehicles and equipment for your business. Continuing the example above, if you’re providing courier service, you may also need equipment like hand trucks, dollies, or refrigeration units.

Build a Strong Network

Apparently, networking plays a vital role in the transportation industry. It involves establishing relationships with suppliers, clients, and other businesses in related industries. It opens doors to collaboration, referrals, and valuable partnerships.

For example, connecting with a local delivery service can lead to partnership opportunities where you can combine forces to provide comprehensive logistics solutions. Additionally, maintaining a strong online presence through a professional website and social media platforms allows you to showcase your services, attract customers, and engage with your audience.

Even so, keep in mind that networking is a two-way street. So, be proactive in reaching out, be a reliable and helpful partner, and nurture your connections.

Focus on Customer Service

Last but not least, when running a successful transportation business, one of the most critical aspects is providing excellent customer service.

Why is customer service so crucial? Well, imagine you’re a passenger in a taxi or waiting for a package delivery. How would you feel if the driver or delivery person was rude, unhelpful, or unresponsive? It would certainly leave a negative impression and make you think twice about using that service again, right?

Focusing on customer service can set your business apart from the competition and build a loyal customer base. So, train your staff and promptly address customer inquiries and concerns. You can also consider implementing technology solutions like GPS tracking systems or mobile apps to improve efficiency and communication with your customers.

Fleet tracking device in a company car

Final Words

Starting a business requires dedication, perseverance, and adaptability. So, stay informed about industry trends, continuously evaluate and improve your operations, and be open to learning from your experiences.

With the right strategies and a passion for providing reliable transportation services, you can navigate the road to success in the transportation industry.

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Want to Start a Business in France? Four Key Tips for American Entrepreneurs

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For many Americans, the prospect of France is a romantic one, with hugely popular films and TV series like Amelie, Chocolat and Emily in Paris cementing France’s reputation for glamour, charm and indulgence. But while the appeal of France’s lifestyle and culture is undeniable, the country also offers something that’s less well known – a swath of business opportunities ready to be seized by internationally-minded American entrepreneurs.

With an estimated 4,500 American companies already operating in France, it’s clear that the country is an attractive prospect to American business people, and there is the potential for great success in La République française. However, if you want to start a business in France (or expand there) as a US citizen, it always pays to know as much as possible beforehand in order to plan thoroughly, avoid common pitfalls and give your business the best chance of thriving.

photo credit: Andrea Piacquadio / Pexels

Why France?

As the third-largest economy in Europe (and seventh in the world), there is a long list of reasons why France is so appealing to business people, some of which include:

  • France is a vibrant and diverse nation that boasts a skilled workforce, a large consumer population and access to the world’s largest trading bloc through its membership of the European Union.
  • It is also welcoming and business-friendly, with the French government offering financial incentives to both new and established businesses and investing heavily in research and development.
  • France has a strategically useful location buttressed by a highly developed transport infrastructure, greatly contributing to ease of travel and transit both within and outside of the country. London, for example, can be reached in under 2 and a half hours by Eurostar from Paris.
  • France isn’t only large in terms of its economy – by surface area, France is the largest country in Europe and is made up of thirteen regions that all represent unique opportunities for entrepreneurs. It also borders eight countries and has a Channel, Atlantic and Mediterranean coast.
  • An international centre of business, the Paris region enjoys global status as a major business hub, and is the number one region in Europe for hosting the world’s top 500 corporate headquarters.

Five Tips For Starting Your Business in France

One: Be prepared to navigate bureaucracy 

For foreign company founders from outside the EU, the EEA or Switzerland, there are predictably some i’s to dot and t’s to cross when setting up a company in France, and the process can take some time. That being said, however, France is welcoming enough to entrepreneurs that you may find there are fewer hoops to jump through than you first expect, and there are many resources you can access to ease the process.

Anyone can establish a business in France by taking steps such as registering a business address and opening a bank account in the country, but if you would like to move to France to embark on your new venture you should apply for a long-stay visa known as the “Entrepreneur/Self-Employed” (VLS-TS) temporary residence permit.

Eligibility is determined via factors such as your ability to provide evidence that you will be engaging in an economically viable activity during your stay, and when it has been approved, the visa authorises residence for 12 months. During this time, you are allowed to live in France and engage in the commercial activity that you have outlined in your application.

This will involve a trip to the French consulate, of which there are ten across major cities in the USA. Once established, you will have to register your French business according to the correct category of your enterprise. It is also important to bear in mind that France has particular regulations across various business sectors and employment practices, and that corporate banks in France require minimum capital investments.

Learning a second language

Two: Start learning the language

With a population that has originated in every corner of the globe, multilingualism is not unusual in the USA – one in five US adults speak a language other than English at home, (of which Spanish is the most common). But while the USA has no official language, it’s fair to say that English is the de-facto, and most particularly in the business world.

It is also the case that English is the most widely understood language in the EU, and a significant proportion of Europeans speak English as their second language (with an impressive 25% able to hold a conversation in two additional languages to their mother tongue). What’s more, 39% of French people report they are able to speak English, and many ex-pats move to the country without being able to speak French.

Despite this, it would be wrong to assume that you can easily default to English and thrive while running a business in France. The population of France primarily speaks French in both personal and professional contexts, and the French people have considerable language pride.

English might be widely spoken in business circles, but demonstrating your willingness to learn and use French phrases of greeting will be greatly appreciated, and you should bear in mind that proficiency in English is not a given. Over time, many ex-pats discover that shaping up their French language skills is key to taking advantage of everything the country has to offer.

You should also account for the fact that French is the only accepted language for official documents and contracts, and as 61% of French people don’t speak English, you will need a plan for smoothing over language incompatibilities in your business operations.

Three: Consider your new audience

In many important ways, France is not vastly different from the US, but it is still important not to underestimate cultural differences when setting up or expanding a business here. While certainly smaller than the US, it’s also important to remember that France is far from small by European standards, and like the differences between US states, there is significant regional variability across the country.

Whether it’s something simple such as the greater prevalence of smoking amongst French adults (around 33% versus 12% in the US) and the lack of a widespread tipping culture, or more complex subtleties in language, politics and history, there are many things that may be surprising about France as an American. This is why we would suggest seeking the advice of those who know the country well in many points of your business to understand how it may land with a French customer base.

There are also differences in laws and regulations which may affect your business, so it’s always worth doing thorough research as you draw up your French business plan to identify and account for factors which may not apply in the USA.

Business workshop

Four: Understand France’s working culture

American working culture is rather set apart from its European friends, with US citizens generally working longer hours, having less vacation time, and eating lunch (if they don’t skip it) at their desks. It also isn’t unusual for people to take calls and answer emails outside of work hours, and employers tend to have more flexibility when it comes to hiring and firing.

The French, on the other hand, tend to have a more leisurely pace of life which is facilitated by both government-mandated workers’ protections and the expectations of their working population at every point of the pay scale. This may take some adjustment when running a business and is something you’ll need to plan around – but the upside is, if you have chosen to live in France, you’ll get to enjoy this slower pace of life too!

Some things to take into account regarding French working culture are:

  • The French will take their lunch break away from their desk, so unless you organise a specific lunch trip, this is a bad time for calls, meetings and emails (if you need an immediate response).
  • They don’t only have significantly more holiday entitlement than Americans usually enjoy, they actually take it (whereas the average US employee who receives paid vacation only actually takes 54% of the allotted time each year.) This is usually most evident in July and August, when business slows down considerably, and as many employees will book more time off around public holidays, it pays to plan around these times of year.
  • Since 2017, managers and employees of companies with more than 50 staff have not been required to answer emails outside working hours, and employees in smaller companies are likely to follow suit.
  • French corporate operations are, for the most part, very hierarchical. When doing business with another company, take the time to understand the chain of command to ensure you are talking to the right people in order to get results.
  • Hiring in France is an expensive proposition. Employers must account for high individual taxes when determining employee wages and the slate of employment benefits they are expected to provide. While these costs are high, however, people doing business in France tend to be repaid with a skilled and secure workforce.
  • Networking is often key to success in the French business world, with personal recommendations often meaning more than accolades and titles. Forging business relationships in France can be more difficult than in America (although the collaborative nature of American business may give you a ready-made advantage), but they tend to last for a long time, making them well worth the effort.

There is a world of opportunity to be discovered by American entrepreneurs who take the plunge and start a business in France, and with proper research, a comprehensive business plan, and that famous American work ethic, success à la française can be well within your grasp.

This post was written by Katya Puyraud, a company formation expert at EuroStart Entreprises, who help entrepreneurs start a business in France and take the headache out of opening a company abroad.

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11 Tips You Won’t Want to Forget When Setting Up Your Online Store

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Whether they’re using a streamlined platform like Shopify or are building their site from scratch, what’s one tip new entrepreneurs won’t want to forget when setting up their online store? Why?

These answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most successful young entrepreneurs. YEC members represent nearly every industry, generate billions of dollars in revenue each year, and have created tens of thousands of jobs. Learn more at yec.co.

1. Prioritize Your Site’s Performance

When setting up an online store from scratch or by using platforms like Shopify, always prioritize your website’s performance. This means getting the basics right for your site and looking into matters like your load time, navigation, broken links, unoptimized images, code density, content delivery network (CDN) concerns and caching issues. A website with a clunky user experience won’t get you anywhere.

Jared Atchison, WPForms

2. Consider Sales Tax Implications

One thing that new entrepreneurs overlook when setting up their first online store is the sales tax implications of selling online. Depending on your products and your customers’ locations, you may be required to collect and remit sales tax. Meet with your CPA to make sure you understand the sales tax laws and nexus rules before starting your online store. It will save you a world of headache.

Shaun Conrad, Number2 CPA Exam Resources

3. Think About the User Experience

Prioritize the user experience to ensure success. A well-designed UX fosters customer satisfaction and boosts sales by making it easy for shoppers to navigate, find products and complete transactions. Focus on a clean layout, intuitive navigation, responsive design for mobile and fast load times. This can help convert visitors into loyal customers and they can grow their businesses more effectively.

Jinny Hyojin Oh, WANDR

Improving website security

4. Ensure You’re Up to Date on Security and Browser Trends

Be up to date on security and browser trends. If a customer is getting a warning by just accessing your website, you’ve already lost a customer. To make sure your online store is secure, you can take several steps, such as updating your site and plugins on a regular schedule, choosing a reliable hosting provider and implementing an SSL certificate. Once you have a secure site, the sky’s the limit!

Shu Saito, SpiroPure

5. Include Detailed Product Landing Pages

If you’re in the process of starting your first online store, don’t forget to create detailed product landing pages. On each landing page, include a list of features and benefits. Users need to know how your product or service will improve their lives before they make a purchase, and product pages are by far the easiest way to relay this information.

John Turner, SeedProd LLC

6. Build an Email List as Soon as Possible

One thing to remember when setting up your online store is that it’s never too early to start building your email list. Create a “coming soon” page as a placeholder on your site until it’s finished. Promote your new brand on social media and ask people to subscribe for the latest updates. You’re far more likely to see sales on day one if you have an email list packed with prospects.

Chris Christoff, MonsterInsights

7. Focus on Search Engine Optimization

One tip new entrepreneurs should remember when setting up their online store is prioritizing search engine optimization (SEO) from the beginning. This includes conducting thorough keyword research, optimizing on-page elements such as title tags and meta descriptions and building quality backlinks to the site. Properly optimizing the site for SEO can help increase brand awareness and sales.

Miles Jennings, Recruiter.com

Data privacy

8. Implement Practices to Guarantee User Privacy

One crucial aspect to consider when setting up your online store is user privacy. This is because protecting your customers’ personal information is becoming increasingly essential for building trust and maintaining a strong brand reputation. To ensure user privacy, you must implement strong encryption protocols, use a secure payment gateway and have a clear and transparent privacy policy.

Kelly Richardson, Infobrandz

9. Keep It Simple

Keep things simple, and don’t get carried away with all the bells and whistles at your disposal. Early on, it’s best to focus on getting a functional site live that makes it easy for visitors to find and purchase whatever you’re selling. A simple approach helps eliminate distractions from your site and helps ensure a frictionless shopping experience.

Ian Blair, BuildFire

10. Pay Attention to Your ‘Checkout Flow’

When setting up your online store, pay attention to your checkout flow. Most people will leave a website with items in their cart if the checkout process is clunky or missing key features. I suggest including an “always on” shopping cart, a minimal payment form, a progress bar and multiple ways to pay to maximize your conversion rate.

Daman Jeet Singh, FunnelKit

11. Optimize for Mobile

Optimizing for mobile is crucial when setting up an online store. With more and more customers using their mobile devices to browse and shop, it’s important to ensure your website is mobile-friendly and offers a seamless user experience. Failing to do so could lead to a significant loss in potential sales and customers due to frustrations during shopping.

Andrew Saladino, Kitchen Cabinet Kings

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