When you have a great product or service, it is natural that you will want to get the most out of it. However, having an irresistible product or service and a great marketing strategy (never underestimate its power) is not enough to improve your sales and revenue — there’s always room to improve conversion rates.
You need to craft a high-converting landing page to help turn a larger percentage of your audience into customers. Luckily, you have stumbled on this post. In the next few minutes, you will learn about the key landing page elements to improve your conversion rates. Read on!
Effective landing page elements to improve your conversion rates
A landing page exists within a customer journey. It is reflected in what a customer does after they land on the page. As such, an effective landing page should align with the ad you are promoting.
For example, if your ad was about the best SEO services, a landing page that features an email marketing campaign might not lead to a conversion.
An effective landing page needs to be simple and clear with fewer elements to convert visitors into leads. Any distractions or unnecessary elements will draw the attention of your visitors away from your goal.
That said, here are the key elements of a high-converting landing page:
Your headline is everything
Your headline is the face of your landing page, so ensure it is attention-grabbing, clear and concise. After all, your headline will determine whether people will continue to read your copy or not.
As a rule of thumb, ensure that your headline compels people to read what is on your page. That said, here are the key elements of a killer headline:
Clear and simple
In marketing, simple yet clear headlines carry the day. That is why you should ensure that your users can understand what your landing page is all about to ensure they do not click off.
Do not send your visitors down a complicated path that is hard to navigate to the final stage. Instead, let your customers know what the page is all about in a simple, clear manner to improve your conversions.
Your first impression matters a lot. Unfortunately, your headline should form an impression within a blink of an eye, and you will rarely have a second chance to make a great first impression.
As such, ensure that your headline is appealing and can get people’s attention instantly. The idea is to make it hard for anyone who lands on your landing to exit.
Resonate with your target audience
A great headline should attract the attention of your website visitors. Think about your specific website visitors and keep them in mind when writing your landing page message. Ensure that your message clearly states what you are offering and the problem it solves.
People who visit your landing page are not just visitors; they are people looking for products or services to solve a problem. As such, your headline should clearly state how you will solve their pain points and make their lives easier.
Like your headline, your value proposition is unique to your business and matches what you are trying to communicate in your headline. Ensure that visitors understand a product or service as soon as they land on your page.
Most marketers make the mistake of putting information about who they are above the fold instead of letting them know what product or service they are offering.
Avoid this at all costs. Instead, use this real estate to let your visitors know how your product or service can help them.
The idea is to ensure that your prospect sees the benefit of what they are purchasing or signing up to. To further improve the conversion rate of your landing page, ensure your value proposition is reflected from the ad to the headline and into the body of your landing page.
One thing, though. Avoid using generic benefits on your landing page. Instead, clearly describe your benefits and add figures so prospects can understand what to expect from your product or service.
An impressive web design
If you need a high-converting landing page, you must pay much attention to your landing page design. That said, let’s look at visual elements that encompass a high-converting landing page.
Imagery is a critical part of a high-converting landing page. Images on your landing page should be high quality and relevant to your page. You can make your landing page more appealing using attractive images, illustrations, and infographics.
Visuals have a special place in marketing, with current surveys showing that consumers prefer videos over text. Additional information shows that only a handful of online readers read a copy till the end.
As such, videos offer an effective way to engage your audience and offer a platform to showcase your offers. The idea is to get more online users to spend more time on your landing page and know the benefits of your offer and how it will change their lives.
No one likes to read a block of sentences. You must ensure that you have the right amount of white space between the text of your landing page, graphics and other page elements.
Credibility is another crucial element of a high-converting landing page. So apart from a clear value proposition, social proof will help increase conversions.
The best way to get the most of this persuasion element is to collect testimonials from your previous clients and add them to your landing page. When you boost your credibility, prospects will trust you, making it easier to convert them to customers.
Page load speed
Landing page loading speed determines how good or bad user experience will affect SEO and other marketing campaigns. No matter the number of hours you have spent on your landing page, you will not get the most out of it if your website loads slowly.
In fact, most users are likely to leave your page immediately and head to a competitive page if it loads slowly. Imagine bringing visitors to your landing page only to leave because your website loads slowly.
Too bad, right?
Besides the speed, you need to ensure that your website loads quickly on all devices, including smartphones and tablets. After all, about 50% of website traffic comes from mobile, which is expected to rise in the coming years.
Google PageSpeed Insights will help get the necessary insights to improve your page loading speed. Implementing these suggestions will help improve your page loading speed and impact your SEO.
Clear call to action (CTA)
The CTA is another critical element of a killer landing page. This button offers an effective way to get your visitors to take action and is a sure way to get more leads and drive sales. The CTA button for a high-converting landing page consists of these key elements:
- Text — Your CTA message needs to be concise and action-oriented. The catch is to give your text a sense of urgency and use first-person to give your CTA a personal touch.
- Size — The size of your CTA button should be appropriate for your users. Remember, there are many mobile internet users, so ensure that your text can be seen on mobile devices.
- Color — The need for choosing the right color for a high-converting landing page cannot be overstated. To make your CTA color stand out, consider a color that contrasts with the background of your landing page.
Lead capture form
Lead capture forms provide a quick way to improve your landing page conversion rate. However, ensure not to ask for too much info as this will hurt your conversion rates. Lessen the required fields to ensure that you don’t overwhelm your visitors with questions and increase their chances of abandoning the form.
Asking your visitor’s name, email, contact details, and location will do the trick. You can always ask for more information at later stages of your engagements.
Short, actionable copy
The need for an engaging copy for a high-converting landing page cannot be overstated. You need to work with an experienced copywriter to help create a landing page that can convert.
Your copy needs to be short and actionable.
Any landing page with more than 50 words above the fold will lead to a higher bounce rate. Ask any experienced marketer, and they will tell you that creating a clear and actionable copy for your landing page works any day.
The catch is to ensure that your copy can evoke your audience’s emotions. Ensure that your copy highlights how your prospects can benefit from your products or services and how it will make their lives easier. In other words, your copy should not talk about your product’s features but rather the solutions.
Trust is a crucial component for a high-converting landing page. After all, if prospects cannot trust you, they are unlikely to buy from you. You can make customers trust you by offering a money-back guarantee on your landing page. Regardless of how you do it, a guarantee will help improve conversions.
Here’s what to remember when creating a guarantee for your landing page:
- Guarantees come in different forms. Select the one that works best for your business and include it on your landing page.
- Place your guarantee statement around the CTA to give your prospects some assurance and increase the chances of conversions.
- If you do not have a specific product guarantee, such as a money-back or satisfaction guarantee, you can offer other types of guarantees like a “no-spam guarantee.”
As you can see, you do not need to provide an explicit guarantee or talk about its legalities. A guarantee statement that provides a level of comfort to your prospects will do the trick.
Include trust badges
Trust badges can significantly increase your landing page conversion rates. As earlier stated, people want to purchase something from a brand they trust. In fact, many (if not all) will click on the badges to check your reviews to confirm whether they are legit before deciding to do business with you.
You will experience an increase in your conversion rate by including trust badges on your landing page.
This can include testimonials, media mentions, and corporate rewards. That said, here are some tips when adding badges and seal tests:
- Place the badge close to the “place order button” or any other desired action
- Include the badge or seal in your header
- Make the badge or seal clickable
A/B test everything
You are not yet done. You need to A/B test everything to ensure you have more accurate data on all the changes you make on your landing page. This is especially important if you make more than one element of your landing page and want to know which one has the best conversion rates.
It is crucial to test one major element at a time.
These include the headline, design, layout, etc., to determine which of the changes has the most impact on your landing page conversion rate. The idea is to be certain the change in conversion rate results from a change you made.
Ready to improve your conversion rates?
That is it. These are some of the elements of a high-converting landing page. By following the above tips, you will improve your landing pages conversion rates and return your investment. However, before I let you go, let us look at some reasons why landing may not be converting. These can include:
- Misunderstanding your prospects needs
- Poor headlines
- Non-intuitive design
- Unclear CTAs
By avoiding these mistakes and implementing the above elements, you will improve your landing page conversion rate. The catch is to take your time to understand how users interact with your page and keep testing the changes you make to determine the steps to take.
In Business, Image Matters. How to Improve Yours?
Your business may boast of excellent products and/or services. However, nowadays, excellent products and services simply aren’t enough to help a business survive and thrive in the long run. What your business also needs is a strong image – one that can help it stand out from its competitors.
But how exactly do you go about improving the image of your business? To know the answer to this question, read on as we take you through all the steps you can and must take to take your business forward towards success.
1. Face-to-face interactions with people
We may be living in the digital age, but nothing can beat face-to-face interactions when it comes to telling people about your business. Here are some ways through which you can inform people about your business and what it’s all about:
Meet people and start conversations
It’s unrealistic to expect that people will know about your business if you don’t reach out to them. So, start going out and attending events.
Business-centric open meetings and conferences would be the best place to start. At these events, you’ll run into several businessmen like yourself. You should make the most of these opportunities to start conversations with others from the world of business. This will gradually let people know about your business and the products and/or services it has to offer.
Prepare a pitch
When you meet potential customers, you have to be prepared to speak spontaneously about your business. At this juncture, it’s important that you don’t fumble or sound unconfident. After all, what you tell people about your business will form impressions in their minds – and you’d want those impressions to be positive, wouldn’t you?
This is where preparing a pitch can come in incredibly handy. Write it down first and then keep practicing it out loud, and make changes where necessary.
Participate in community events
Your local community is the first pillar of support for your business. So, get out there and try playing a role in all community events. At these events, you should promote your business in a friendly and welcoming manner.
This should encourage members of your local community to take an interest in your business and what it has to offer. Sure, this may not result in immediate sales, but it will definitely improve your business’s public visibility.
2. Make your business appear professional
A surprising fact is that the modern-day consumer values professionalism more than the quality of products and services. Of course, product and service quality is important, but if your business lacks professionalism, it will lose out on customers.
So, to make your business appear professional, you can put the following steps into practice:
Invest in a business website
The internet is arguably the biggest platform for businesses nowadays, which is why you should invest in a dedicated website for your business. We recommend hiring professional web developers and designers to curate your business website. This will ensure that your website looks and feels professional.
Apart from setting up a website, you should also pay attention to its content. Quite simply, it should have all the information that your target audience may want to know, i.e., contact information and information about the business. Your business website should also have a blog with consistent posts. This can go a long way towards ensuring your expertise within your niche.
Set up a dedicated email account for your business
Using your personal email account as your business’s email account is nothing short of a criminal offense. That’s why you should set up a dedicated business email account. It’ll help you achieve consistency with your branding, and it’ll also allow your business to look professional to the people who subscribe to your business newsletters.
To set up a business email account, you need to first create a domain name and then get in touch with an email provider. Two of the best email providers out there include Office 365 for Business and Google Apps for Business. Both options provide business-class email along with features such as online storage and document editing. The best thing about these options is that they’re quite inexpensive.
Provide 24/7 Customer Service
These days, consumers expect the companies they buy products and services from to be available for them 24/7. Fortunately, the widely availble virtual assistant and reception services such as those provided by www.virtualreception.com.au can do that for you – both on and off office hours – to any types and sizes of business, from freelancing digital nomads to multinational corporations.
3. Set up your social media for success
Social media platforms such as Twitter, Instagram and Facebook are excellent places to market your business and its products. Here are a few ways to make your business succeed on social media:
Create business profiles
On all major social media platforms, you have the option of setting up personal profiles and business profiles. It’s best to create the latter type of profile as it is designed specifically for business purposes.
During the setup process, make sure that you include relevant info in the bio sections. Don’t forget to add links to your official website and other social media handles as well.
Post relevant content regularly
All social media algorithms tend to favor accounts that post relevant content on a consistent basis. So, irrespective of the social media platforms you’re active on, make sure that you’re posting new content as much as possible.
Not posting regularly can limit your business account’s reach and stall its growth on social media.
Keep branding elements consistent across all platforms
If your Instagram page looks drastically different from your Facebook page, your target audience is bound to get confused. That’s why it’s vital to use similar branding elements across all social media platforms.
The branding elements you should focus on keeping consistent include your business’s logo, its imagery, and its voice, i.e., the tone of communicating with your audience.
Encourage users to engage with you on social media and interact with them: Through the use of call-to-action (CTA) messages, you can encourage your followers on social media to engage with your posts. You should also spare time to respond to your followers’ comments.
There are quite some things to consider in your endeavor to increase your buisness image. However, focusing on the three above is more than sufficient to get started: Meet people and tell the about your business; make an effort to be professional, especially in your online presence; and lastly, make use of social media platforms to your advantage.
Be sure to do a lot of trials-and-errors so that you can form the best practices for your company.
5 Ways to Control Your Inventory So It Doesn’t Control You
Managing inventory is a task that can make or break your small business. With too much inventory, profits suffer and storerooms overflow. With too little, items get back-ordered, customers get frustrated and business is lost. And striking a balance is hard, especially with disruptions to the global supply chain in the last few years causing delayed deliveries.
While you can’t control the supply chain, you can take steps to prevent common problems like product shortages and excess stock. Here’s how.
1. Stick to the story
Donna Daniel owns and operates three connected small businesses in Claremont, California: The Grove Clothing, The Grove Home and The Outdoor Store, which sell women’s clothing, home goods and unisex adventure-themed gear, respectively. To run all three of her stores, Daniel needs to keep an impressive variety and quantity of inventory in stock — and ensure it moves quickly to make room for seasonal items and new shipments.
To keep her inventory cohesive within each store, she arranges it in themed displays — or what she calls “stories” — which tie together dozens of different items to appeal to a color, season or activity.
“I don’t buy anything outside of the stories,” she says, which helps her collect data on sales and seasonal trends, and keeps her stock to what’s most likely to sell.
She keeps most of her inventory on the shop floor, with stock in each store’s backroom and larger items in a nearby storage unit. In the backrooms and warehouse, she stores items according to product type and size — not by story — so employees can easily restock displays and substitute a similar item if necessary.
2. Double down on your reliable inventory
“Just-in-time inventory is much more difficult to do today,” says Mark Baxa, president and CEO of the Council of Supply Chain Management Professionals, a global trade association for supply chain professionals. Baxa adds that since the supply chain is less stable than it was pre-pandemic, businesses may need to lean on their most reliable products and vendors.
Courtney Cowan, owner and founder of Los Angeles bakery Milk Jar Cookies, keeps supply needs and consumer demand stable with a very consistent product line. Her 16-flavor menu has “changed very little” in the bakery’s nine-year history, though she leaves room for a rare seasonal standout to join the rotation. Since her store pre-mixes and preserves dough in a deep freezer, she can ensure that her bestsellers are always in stock.
Though some businesses may prefer a bit more variety, in uncertain times — over-ordering on go-to products with a dependable profit margin can help fill the gaps and keep sales steady.
3. Keep products moving
Longtime retailers know that while running out of inventory is bad, having too much can be worse. “Too much backstock eats up all your capital,” Daniel says. She prevents this from happening by planning ahead and using sales sections to make room for new merchandise.
Daniel reorders seasonal inventory as far as a year ahead by using recent sales reports as a baseline. But with this commitment to hundreds of new products arriving every month, she makes sure that items don’t sit on shelves for more than a few weeks.
“I do not like merchandise hanging around,” she says, explaining that if an item isn’t clearing out quickly enough, she’ll move it to the sales rack and discount it until it’s gone.
Though selling an item for a fraction of its original price may seem painful, it may be worth doing to keep inventory moving and keep customers coming back for new products.
4. Get to know your supply chain
Especially in periods of supply chain disruption, getting to know your vendors can make a big difference in your day-to-day operations. “Hold your supplier base accountable,” Baxa says. He suggests finding the “shortest path” possible, including finding local and sustainable suppliers, to help ensure consistent, reliable supply.
Daniel follows the same principle, sourcing her inventory from mostly local vendors so she can pick up items instead of shipping. She weighs several factors, including production time, available quantity and shelf life to figure out how much to order and how often.
Cowan’s inventory is perishable, so she needs her wholesale ingredients to arrive on a tight schedule. Her bakery receives truck deliveries directly from the restaurant supplier Sysco and wholesale store Costco, which keeps her supply chain close to home.
“We keep it as centralized as possible,” Cowan says. For special ingredients like nuts and candy, she places advance orders with small online vendors.
Clear communication with vendors can help business owners figure out limitations, plan ahead and mitigate risk.
5. Use a point-of-sale system with inventory management tools
For the past five years, Daniel has been using Lightspeed, a POS system with standout inventory management tools. The software can track her inventory across all three of her stores, and it generates reports that help her analyze seasonal sales data and follow her businesses’ growth.
This data is essential for her to plan reorder points and determine which items will reliably sell. Especially with a small staff and multiple locations, an all-in-one POS system can help minimize costs and labor.
Best POS for inventory management
Lightspeed Retail POS
Cost: Software $69 per month (billed annually) and up. Hardware quote-based.
Lightspeed’s retail point-of-sale system is built for inventory management. It can keep detailed records of your products across multiple locations and set automatic reorder points, so you don’t run out. The software also offers employee and customer relationship management tools, as well as advanced analytics features on its higher-priced plans.
You have the option to use a third-party payment processor, or Lightspeed’s in-house processor with per-transaction fees at 2.6% plus 10 cents for swipe, dip and contactless payments and 2.6% plus 30 cents for keyed-in transactions.
Square for Retail
Cost: Software free and up. Hardware from free card reader to $799 terminal and up.
Square’s retail-specific POS software offers inventory management tools and multi-location capabilities as well. The free version has a variety of other useful features including reporting tools, customer and employee management. Email marketing, loyalty programs and payroll are available with a higher-priced plan or as a paid add-on.
Though its inventory management isn’t quite as deep as Lightspeed’s, Square’s user-friendly interface and accessible pricing make it a great choice for most retail businesses. Payment processing fees vary per plan, but with the free retail plan, costs are 2.6% plus 10 cents per in-person transaction, 2.9% plus 30 cents per online transaction and 3.5% plus 15 cents per keyed transaction.
Cost: Software $29 to $299 and up. Hardware $49 and up.
Shopify’s point-of-sale system is geared for businesses that primarily sell online. The software tracks inventory, hides out-of-stock products on your website and offers basic inventory analysis. It also facilitates drop-shipping, curbside pickup and local delivery options, plus access to vendors and third-party applications.
Shopify helps businesses manage inventory across online and in-store locations. Its Pro version can create purchase orders, run inventory counts, perform advanced inventory analysis and generate low-stock reports. However, it’s not ideal for a business that only sells in store. Payment processing varies by plan, with in-person fees starting at 2.4% with Shopify POS Lite.
14 community management tips for meaningful connections with customers
The idea for sharing community management tips came to me about a year ago. That’s when I synced up with the GoDaddy Community team to host a webinar for small business owners. As hundreds of attendees rolled into the Zoom, I had a realization: “GoDaddy has a strong community.”
Behind every good brand and business, there’s a solid community of supporters, stakeholders, and sometimes, even haters.
But building a community and maintaining connections is one of the most misunderstood and least talked about topics within the small business world. For a business with fewer than five employees and a handful of customers, community building might seem like just another marketing tactic that is just out of reach.
To help small businesses build and manage an online community, I asked other business owners and marketers what community management tips they had for creating meaningful connections with customers.
14 community management tips to create meaningful customer connections
Given that creating and maintaining a strong community can help retain and attract customers, consider following these 14 community management tips:
- Be quick to address negative experiences
- Filter out spam
- Showcase success
- Send a postcard
- Get your customers involved in important decisions
- Bring Up topics that encourage engagement
- Provide talking points and engage with your community
- Engage regularly
- Be the face of your brand
- Choose a channel that works
- Create content that addresses customers’ specific needs
- Consider a brand ambassador program
- Reward loyalty
- Recognize the importance of inclusivity
Read on to learn more.
1. Be quick to address negative experiences
A bad customer experience can quickly escalate to a brand reputation crisis, and the company’s response must be fast to revert the situation.
Monitoring social channel mentions is an easy way to keep an eye on conversations surrounding your brand and detect potential concerns.
Once a customer posts a comment that threatens your brand reputation, listen, honestly apologize and be willing to solve the issue in the best possible way. Your unsatisfied customer will feel appreciated and perhaps even become a brand advocate.
-Rebeca Sena, GetSpace.digital
2. Filter out spam
The most important thing you should be doing in regards to community management is interacting with your community, and you cannot do that properly if you have to work through a bunch of spam. There are many programs out there, even some within the different social media sites, that can filter out spam in your comments and messages so you can focus on addressing your community. Plus, getting rid of the spam and moderating harmful comments creates a better space for your community to contact you through.
-Jacob Dayan, Community Tax
3. Showcase success
Develop case studies from your successful community members. This is a practical way of propagating the core values of your online community and encouraging new users to join your community.
The more these members contribute to the community, the more impact these case studies have. You can start by creating basic reports to identify the members who are actively contributing high-quality content, assisting other members, and elevating the community.
-Hasan Farahani, Yocale
4. Send a postcard
Many of my customers spend $15–$20K on medical care in Latin America. I send my customers handwritten postcards to remind them of their journey, thank them for their business, and to stay engaged while they recover from procedures like dental implants or plastic surgery.
The cost in time and money is very low, but a human touch in the healthcare space is increasingly rare.
-Wesley Jacobs, Apollo Medical Travel
5. Get your customers involved in important decisions
Taking the time to follow up with your most active customers and getting their insights on important decisions makes them feel like their opinions are truly valued and cared for.
In the long run, this forges a strong connection between you and your audience that relies on more than simply a transaction.
An added benefit of doing this is that you may even get some eye-opening suggestions and creative ideas that could end up benefiting your business.
-Harry Morton, Lower Street
6. Bring up topics that encourage engagement
Meaningful connections need to originate from a common source that offers a moment of relatability, which can further build brand trust. Social platforms offer numerous opportunities for these types of exchanges. When managing your social community, bring up topics that encourage engagement so you can connect on a level that goes beyond the basic company/customer relationship. In doing so, the consumer will feel more at ease to comment, ask questions and even provide more detailed feedback.
-Lindsay McCormick, Bite
7. Provide talking points and engage with your community
It’s important to recognize that community management is an ongoing responsibility. If you want to see your community thrive, you must create opportunities for customers to voice their opinion, communicate with other community members and provide you with feedback. Finding success is contingent on your ability to encourage participation from users, so you must provide talking points and give them plenty of avenues to stay involved.
If you leave your community dormant without your administrative oversight, engagement will start to dwindle as fewer users initiate conversations and take part.
Communities rarely function autonomously, so be sure to play an active role as you connect with and safeguard your community.
This gives you a chance to speak with your customers on a personal level, helping you learn about their likes, dislikes, objections and pain points directly—all of which are crucial in building meaningful connections with customers.
-Mike Grossman, GoodHire
8. Engage regularly
The best community management tip is to engage regularly and don’t neglect questions or threads you didn’t start—even better if they aren’t getting a lot of feedback. If you’re lucky enough to have the opportunity to regularly interact with your customers, make sure you’re commenting often and have a badge next to your name letting them know you’re a moderator or part of the company. That will really cement that feeling of connection and letting members feel heard. Plus, we’ve found that a community manager can really breathe life into a topic by offering input and pushing it to the front of that community for more engagement.
-Sylvia Kang, Mira
9. Be the face of your brand
Revealing the human side of your brand is without a shadow of a doubt an efficient strategy to boost your customers’ connection. It conveys transparency and accountability, building a stronger human bond. Consumers tend to trust people more than a company, and showcasing real people will make you and your brand easier to remember and trust.
-Chiara Sternardi, Passport-photo.online
10. Choose a channel that works
The best way to build an authentic community is to have everyone communicate using the same social media platform. Make that a crucial part of your strategy.
If it’s a professional audience that you’re going after, choose LinkedIn. If it’s a broader audience, use Facebook or Instagram. If it’s a young audience, try Snapchat or WhatsApp. If it’s a politically charged audience, maybe try Twitter.
YouTube is a great way to encourage people to watch videos that provide clear instructions on how a product or service works.
Users flock to YouTube for instructions on everything from how to change batteries on a device to playing scales on a guitar. The comment section can be useful for feedback purposes, and it also can be a way for customers to communicate with one another.
-Joel Jackson, Lifeforce
11. Create content that addresses customers’ specific needs
By creating audience and buyer personas based on different client categories, content marketers can create social content that speaks to people rather than just industries. Learn where your customers hang out online using your social media demographics. Then, narrow those results using audience research to help you define a specific audience and channel. You can then customize communications by researching the LinkedIn profiles of potential customers. Doing so will allow you to identify different stakeholders within the organization and determine their pain points. You can then create better content that addresses their challenges. But it’s all about finding an interesting angle for each segment.
Content that is too broad won’t result in authentic engagement with your followers.
Social media posts that offer helpful information are guaranteed to stand out in your clients’ feeds, resulting in more likes, shares and leads.
-Daniel Tejada, Straight Up Growth
12. Consider a brand ambassador program
A great way to create authentic connections with customers is with an acquisition and advocacy program like a brand ambassador program. For example, if a user can get five people to sign up for a service or product, they become an ambassador.
These brand ambassadors can help your business acquire new users. You can reward them with swag and access to special products or services … maybe even a special event!
-Jennifer Pieniazek, Resume Now
13. Reward loyalty
You can create meaningful connections by rewarding loyal customers to show how much you appreciate them. Just like any relationship, whether it’s personal or professional, people appreciate rewards. Show your customers that they matter and are top of mind in your decision-making. That’s how you create a stronger, more loyal customer base—one that will continue to pay attention for new initiatives and future rewards.
-Alyssa Berman-Waugh, Level Home, Inc.
14. Recognize the importance of inclusivity
To create meaningful connections with customers, recognize and accept diversities within your community. Each of your customers will differ in terms of their culture, orientation, ability and life experience. It’s imperative that you celebrate these differences and welcome input from individuals of all walks of life as you advocate for equity and inclusivity. This will develop your community’s reputation and attract diverse groups in greater numbers.
Communities that cater to just one group of people almost always become echo chambers, creating a suboptimal environment for connections to form and important discussions to take place.
By listening, asking questions, and welcoming input from diverse groups of individuals, you’ll cement your community as a welcoming place for diversity and insight to flourish.
In doing so, your ability to build a rapport and create meaningful, lasting connections with your customers will blossom.
-Patrick Casey, Felix
The community management tips used in this article were gathered using Terkel.
Terkel creates community-driven content featuring expert insights. Sign up at terkel.io to answer questions and get published.
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