Community building blocks The idea for sharing community management tips came to me about a year ago. That’s when I synced up with the GoDaddy Community...
The biggest customer service problem for many managers is that they focus almost exclusively on day-to-day tactical customer service issues and fail to develop the latent,...
Customers have a high expectation today and they want the benefit of easy accessibility throughout the day. So, it is extremely important to have a 24/7...
There was a time when customer service existed only for complaint resolution, which was its main function. But that’s no longer true. Today, customer service matters,...
photo credit: Rawpixel Improving customer experience is expected to be a huge priority for small businesses in 2022. Brands will continue to build on their successes...
