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Typography 101: How to select a brand font

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There was a “shower thought” meme circulating recently, pointing out that “accents are just mouth fonts.” All the design nerds at GoDaddy Studio had a good chuckle at that one. But the insight is kinda profound, from the perspective of your brand’s identity, and more specifically, your brand font.

You see, words aren’t just words in the context of design.

 

They serve a dual function — communicating information and telling a story. Like an accent, the way in which we receive and decode even basic information is affected by the idiosyncrasies of the voice telling it to us. And this unique tone of voice is a result of that individual’s origin story.

So now the question arises: What unique accent does your brand have, and what can this tell us about you? Your choice of brand font is really the key ingredient to shaping your brand’s voice out there in the world, in line with your story and your graphic style.

Look here, for example, at the same brand name written in three very different font styles. Each of them seems to come from a completely different world, and we know this instinctively, without any additional graphics, images, or words. We read them all slightly differently.

Cursive Acacia

san-serif acacia

Serif Acacia

In this post, you’ll walk away with:

  • A working knowledge of the basic principles of typography.
  • Insights on how fonts can affect your brand identity and messaging.
  • The ability to find, navigate, and edit fonts in GoDaddy Studio.
  • Your own customized selection of typefaces to add to your brand board.
picture of Storme Conradie and quote
Real talk from GoDaddy Studio design curator, Storme Conradie

This information is going to make your creative decisions more tuned-in to your brand. Choosing your hero fonts upfront will also develop brand consistency, and save you loads of time in the design process down the line. We’re thinking long-term here, folks!

GoDaddy Studio makes the process of finding fonts and creatively editing text extremely simple and intuitive.

 

Once you know the basics, almost anything is possible.

The art of typography

For most of its existence, typography has been a highly specialized field for professional designers with a thing for microscopic detail.

But with the advent of personal computers and word processors, the average person has been presented with a universe of typographic possibilities for the first time. And these options just keep expanding as the field of typography keeps growing.

Today, most devices come pre-programmed with hundreds of font styles.

font options and designs
GoDaddy Studio has more than 500 unique fonts, all free with a Pro account

It’s an ever-evolving art form, and in as much as there are some unshakable rules we’ll look at in this chapter, typography — like all forms of art — is subject to the tide of trends.

We’ve been seeing a surge in the popularity of Delicate Serifs, Supersized Type, and Didones.

 

The point to take from this is that — whether we realize it or not — we’re all incredibly finely tuned to the subtleties of typography. In fact, we’re subconsciously snobbish to the extent that a poorly chosen font (Papyrus or Comic Sans anybody?) might rightfully raise a red flag and strongly affect our decision to engage with a brand at all.

Acacia in two different fonts on navy background
You’d probably trust your life savings with one of these companies more than the other.

Let’s start with some basics and fine-tune as we go along.

Typography 101

It’s important to get some terminology straight at the outset because typography design has its own secret language to describe structure and spacing.

Once you start looking closer at the nuances, you’ll be able to express your choices better (“I like Sanchez Bold, but think it needs some tracking and an option with heavier serifs.”)

First off, the difference between a font and a typeface is confusing. You can use them interchangeably for the most part (we’ll do exactly that in this chapter), but to be absolutely correct and gain some cred with the type geek crowd:

  • A typeface is a family of fonts (Baskerville, for example).
  • A font refers to any variation of this typeface (Baskerville Regular, Baskerville Bold, Baskerville Italic, and so on).

This is important to know because while some typefaces in GoDaddy Studio have only one default appearance, many of them will have variations in weight and style — i.e multiple fonts within a given typeface.

Gif of Baskerville font and it’s styles
The Baskerville typeface has several fonts.

Anatomy of a font

Typographers clearly personify their creations, judging by how many terms for the bits and pieces that make up letters, numbers and symbols are borrowed from the human body. You might never think of an ear, shoulder, leg, arm, or spine in quite the same way after today. The alternate definitions of beaks, bowls, tails, and spurs might also surprise you.

This diagram identifies the range of components that make up a typeface. The more you learn about typography design, the more you’ll start paying attention to how these little details differ from font to font.

Elements of typography explained

Now let’s consider how we refer to the positioning of text on your canvas, and the spacing between letters, words, and paragraphs.

This diagram illustrates the relative high points and low points of a font from its baseline. The parts of a letter that rise above this are called ascenders, while the bits that dangle below the baseline are called descenders.

Heights of typography explained

The length of ascenders and descenders in a word will influence the relative space between text above or below.

If the ascenders and descenders get too close to each other, the lines feel compressed, and the paragraph would require more effort to read.

In this case, we would need to adjust the leading: the space between lines of text.

This is an easy adjustment to make in GoDaddy Studio, by simply dragging the dial within the Style tab when editing fonts.

Example of tight leading in fonts

Opened leading example

When we’re dealing with spaces between the letters themselves, we refer to tracking.

If letters are too close together, the word can be harder to read. Again, it’s a simple edit in GoDaddy Studio, switching to the tracking dial, and adjusting the spacing to add some breathing room, and legibility. You could play around with this as a creative flair for sure, too.

tracking at 0 / standard

Tracking opened up

Kerning is similar, but refers more specifically to the spacing between two adjoining letters, and not the whole word.

Sometimes the word will be evenly spaced, but two particular individuals are standing a little too close for comfort. Restoring balance here requires optically adjusting the kerning — or just, you know, closing the gap a little.

bad kerning example

Optically kerned example

Hierarchy

The final typographic lingo we’ll run through is hierarchy, and this one’s important because it’s how you’ll navigate the reader’s eye through your design.

In any design with text — an Instagram Story, a poster, a presentation — we can’t simply take it all in at a single glance.

To decode your message clearly, our eyes need to have a starting point, and then proceed in the right order — from point a to point b, c, d, and so on. Without this priority order for the information you’re relaying, your message will be confusing at best, and frustrating at worst.

The idea of hierarchy is most obviously expressed in editorial design, which has its roots in centuries-old newspaper layouts and remains the default today.

Scanning the pages of a publication, printed or digital, the first thing to grab your eye will always be the headline or title. If this piques your interest, the sub-heading might give you a little more context, and if you decide to read on, you’ll dig into the body copy.

These three levels are typically expressed in descending order of size:

Hierarchy of headline, subheads, and body copy

This age-old idea still applies to almost all graphic design and branding.

Think about a concert poster, whether it’s on a street pole or your social feed. You’ll only glance at it for a moment.

Example of event sign

In this example, there’s an order in which the designer wants us to read the information: a hierarchy from most to least essential. We’ll absorb this information sequentially, so each section ought to nudge us on to the next in a logical way:

event poster with example of order

The reader moves through text all over the page, but in a coherent order:

  1. The Desert Foals! I love them!
  2. Playing live in my town? The price isn’t too steep…
  3. When and where is the show?
  4. How do I buy tickets?

This instinctual, instantaneous process simply doesn’t work in reverse, and so the key is to make sure that the most essential information is absorbed first.

There are a few ways to do this as a way to engineer your hierarchy.

Scale

Size is the most obvious one: the more real estate the word takes up on the page, the more likely we are to read it first.

Weight

Bolder, heavier typefaces will typically get noticed before thin, slender fonts, simply because of the unignorable presence they demand.

Color

All things being equal, a word expressed in a strong, vivid color will always attract the eye more than something neutral, faded, or monochrome.

It’s no different from being transfixed by a single pink flower on a green and brown tree.

Position

Front and center is always a good spot to grab attention, but for more text-heavy design, remember that the (English-speaking) human brain is wired to scan from top to bottom, left to right — making the top left quadrant of the page our default starting position.

That’s enough theory for now. It’s time to use all this knowledge to make some informed decisions for your brand.

Let’s take a gander at the options.

Types of typefaces

types of typefaces

All the thousands of font styles in the world can mostly be grouped into five main groups or families.

They’re classified by their structure, but this is very closely related to the context in which we use them.

These quick reference guides include some examples of the relevant typefaces we have waiting for you to try out in GoDaddy Studio:

Serifs

Serifs are those tiny little extensions that stick out from the tops and tails of some letters. Whether a font has these or doesn’t, will affect its classification.

Serif fonts, as you might have guessed, do have serifs. It’s kind of their thing.

For centuries, pretty much all typefaces were Serifs, and as such, they’re associated with classicism, and tradition — traits that suggest trustworthiness, and authority.

Stylistically, they exude sophistication and grandeur. Equally at home in a headline, logo, or full page of text, elegant Serif fonts are highly practical all-rounders in your brand identity kit.

Examples of serif fonts

Sans serifs

Sans is the French word for “without,” so sans serifs are fonts without those little doohickies at the ends of them.

Without this added ornamentation, they appear cleaner, more geometric, and minimalist. There’s straightforwardness and simplicity inherent in this, and brands that value these ideas would gravitate to modern sans serif fonts (take a look at many tech company fonts and you won’t find serifs).

Emerging much later in typography’s history, they conjure up associations of modernity and progressive thinking. Sans serifs are supremely legible, which is why you’re able to read this paragraph so easily. They team up beautifully with their serif cousins as a font pairing: an unbeatable combo is a serif headline, with sans serif body copy.

San serifs font example

Slab serifs

A slab is something we talk about when we refer to enormous, flat sections of stone or concrete. So, in the typography world we can imagine Slab Serifs as exactly that: fat, chunky serif fonts of significant weight.

You’d be more likely to use this for a headline rather than body copy. Their hefty presence makes them impossible to ignore. Counterbalancing a strong slab serif headline with a no-nonsense sans serif for body copy is a solid pairing.

The well-built jocks of the font family, slab serifs project strength, confidence, even athleticism — but not without a sense of playfulness. This might be why it’s the Varsity sports sweater standard.

Slab serifs font examples

Script

We’re clearly all in denial about the death of handwriting since there are hundreds of fonts that emulate the O.G typography: pen on paper.

There’s an inherent beauty to the unbroken, liquid dance of lines that sketch words like patterns on a page.

In GoDaddy Studio, it’s a heck of a lot easier than mastering fountain pen technique. Digitized though they may be, Script fonts call to mind the work of human hands. They’re expressive, free and casual, but equally capable of femininity and elegance.

Not always the easiest to read, they make better headlines and subheadings than body copy.

Script font examples

Display/decorative

The name says it all, right? Display typefaces, or decorative typefaces, are the big ones you’ll bring out when you really want to get noticed.

They’re for headlines and logos primarily — the main event. These typefaces are elaborate, ornate and playful, with an attention to detail that carries through to our associations with your brand.

Opting for decorative fonts in your brand kit is a considered move; they function as graphic elements, and as such ought to align with your brand’s graphic style.

display or decorative font examples

Font pairing

In the last section, we mentioned that certain typefaces work well with others. We also discussed hierarchy and the idea that copy usually appears at different sizes and lengths in any design.

While you could use a single typeface for all your branding and communication, it’s far more common (and sensible) to have two or three options in your kit of font styles, to use at different positions within your hierarchy.

Sadly, not all fonts can co-exist harmoniously. Some combinations just look wrong.

 

They can tug in different stylistic directions, compete for dominance on the page, or just seem to exist in different worlds. Font styles that are too similar trouble the eye too, as the reader wavers between reading, and noticing subtle differences between the necks, shoulders, feet, and ears of the two slightly different typefaces.

Font pairing refers to selecting two or three fonts for your brand kit that work in harmony, despite their differences.

Beyond our general advice of choosing a combination that is neither too different nor too similar, it’s difficult to prescribe any hard rules here. Contrast is important: pair chunkier fonts with more slender ones, an expressive typeface with a straightforward option.

The options within your brand kit could also include different font variations of the same typeface: bold, italic, textured, and so on.

uote from Storme Comradie

Some of the fonts we have in GoDaddy Studio are called duo fonts, which is basically a typeface with two very different expressions designed to work together.

Essentially, it’s a pre-selected font pairing — a two-for-one for the taking.

You’ll need to try out a few combinations to find the magic formula, which will of course hinge on your brand’s style.

As a starting point, here are some suggestions for font pairings we think work particularly well together — grouped according to our 10 graphic styles. Either use these or try subtle variations as you develop a customized combo to add to your brand board.

Bold font pairings

Example of bold font pairings

Minimal font pairings

Minimal font pairings example

Elegant font pairings

Elegant font pairings example

Modern font pairings

Modern font pairings example

Street font pairings

Street font pairings example

Classic font pairings

Classic font pairings example

Luxury font pairings

Luxury font pairings example

Playful font pairings

Playful font pairings example

Organic font pairings

Organic font pairings example

The right fonts for your brand

As we’ve emphasized before, the name of the game when it comes to creating your brand’s identity is consistency: pick them, and stick to them.

Just like your graphics, images, and colors, select font designs that complement your brand’s story and style. That said, trust your gut here. You need to be in love with your brand’s typeface more than anybody else, seeing as you’ll be using it on a daily basis.

Love at first sight is as good a reason as any to guide you.

 

Here’s some excellent parting advice from the king of the type geeks at GoDaddy Studio – our senior UX designer, Daniel, who also runs a dedicated font fanatic account @type.bot that we recommend you follow for ongoing inspiration.

quote from Dan Klopper

Daniel suggests seven key points to consider when choosing a typeface for your brand identity:

  1. Make sure it’s clearly readable and functional before choosing a typeface based on its looks. It needs to work across many mediums as your brand evolves over time.
  2. Typography styles are expressive and evoke emotions, so choose a font that is versatile and allows for different moods, depending on what content you need to create.
  3. Looks are important and cannot be ignored. It helps to distinguish your brand from others. It’s important to think about the unique letterforms and if they hold their own character, plus if they elevate your brand and don’t fall into the generic pool.
  4. Be consistent with the use of your primary typeface. Experiment with layout and forms and be consistent in delivery of type scale and composition, so that your audience can easily identify your brand.
  5. Start simple and if you need to grow and evolve your brand, start thinking of a complimentary typeface that accentuates your primary typeface and overall brand.
  6. There’s a limit. It’s best practice to keep your brand’s font family in the range of one to three fonts that work well together. A good starting point is a single font that’s versatile in its weighting and style.
  7. When you’re establishing a brand from scratch, a single well-chosen typeface can serve you and your brand well, before having to consider more typefaces (if at all). Start simple and build confidence through continuous creation.

quote from Storme Conradie

Create your brand new brand with GoDaddy Studio today, and find the perfect fonts to stand out in style. 

The post Typography 101: How to select a brand font appeared first on GoDaddy Blog.



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The Benefits of LinkedIn Ads

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LinkedIn wouldn’t necessarily be the first platform that comes to mind when considering social media advertising. However, if you are a B2B organisation, the platform can allow you to reach professionals across the globe. LinkedIn allows you to generate brand awareness across targeted professional sectors and reach out to decision makers directly.

Advertising is all about targeting the right people. Users of LinkedIn tend to be older, professional and have a higher income than the average user of other social media platforms. So if that is your target market, LinkedIn offers a great opportunity to reach them. Professionals use LinkedIn for business networking purposes so users are generally in work mode so engaging with them should be easier than on other platforms.

Here we outline the six main advantages that LinkedIn Ads have over other social media platforms.

1. Variety of ad formats

LinkedIn offers a number of options for advertising:

  • Sponsored content – this type of ad appears in people’s feeds, it is the least personal form but good for promoting content from your business page and encouraging people onto it.
  • Text ads – these are only viewable by people using a desktop. With these you can choose the audience you want to target and you only pay per click.
  • Message ads – these appear in users’ inboxes and are proven to be good for conversion.
  • Video ads – great for storytelling, you can also retarget users who have watched the video, aiding conversion rates.
  • Dynamic ads – these allow you to fully personalise your ad by showing user’s photo, name and title within the advert.

2. Generate high quality leads

The ability to target professionals and gain good quality leads is the primary benefit of LinkedIn ads. Users are looking at work-related content so will be more open to solutions for their business needs.

With more than 800 million users in over 220 countries and territories, LinkedIn is the biggest social network for professionals and businesses alike. 4 out of 5 LinkedIn members drive business decisions and the platform has been rated the best for lead generation by marketers.

By using LinkedIn advertising, you can access their Lead Accelerator feature. This feature allows businesses to follow their best prospects and offer more targeted ads directly to them. This includes remarketing to website visitors, which helps nurture leads, making them more likely to become customers.

3. Targeting

LinkedIn allows you to target specific demographics, enabling you to create much more personal advertising campaigns. Facebook lets you target interest and behaviour based factors however LinkedIn is the right medium to use if you want to target individuals based on their industry and job. You can filter your audience by:

  • Age
  • Location
  • Company name
  • Company size
  • Degree subject
  • Job title
  • Seniority
  • Industry
  • Member skills

These variables make the platform the ideal choice for B2B organisations wanting to target decision-makers.

Entrepreneurs executing on a business idea
photo credit: LinkedIn Sales Navigator / Unsplash

4. Remarketing

LinkedIn allows you to specifically target people who have shown an interest in your products. Matched audiences show you which users have visited your website and the pages that they went on. This allows you to target them with specific ads in the hope that they will return to your website and convert to a customer.

Matched audiences can be created with:

  • Account Targeting – Uploading a CSV of company names to LinkedIn allows you to target decision-makers.
  • Website Retargeting – Target the users who have visited your website and re-engage them to aid conversions.
  • Contact Targeting – Uploading a CSV of email addresses of your contacts to LinkedIn enables you to nurture your leads and prospects even further.

5. Increased conversion rates

The ability to target specific groups, nurture them and remarket to them will increase your conversion rates.

A year-long study by HubSpot found that on average, LinkedIn ads convert users to leads at a 6.1 per cent conversion rate. This compares to 2.58 per cent for Google search ads.

MD of exhibition stand contractor Black Robin Exhibits, Alan Jenkins, managed to achieve a conversion rate of 8.2% with a LinkedIn campaign earlier this year, he said “We were delighted with the results, it wasn’t a huge investment, we could set the budget and the conversion rate was fantastic”.

6. High control

A big benefit of LinkedIn advertising is the high degree of control that you can have. You can set a specific start time for your advert and specify when it will end. As well as this, you can set daily budgets to ensure your advertising costs are kept at the right level for your business.

Businessman using LinkedIn app

Conclusion

Setting up a LinkedIn campaign is not straight-forward due to the variety of advert types and different ways of targeting. But the platform has a number of advantages over other social media sites if your target market is professional businesspeople.

B2B organisations will be able to target specific demographics with personal ads, nurture and remarket to them. All this will increase conversion rates, making LinkedIn a valuable marketing tool.

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Beginners’ guide to Instagram Reels

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Get ‘Reel’ results

If you haven’t already heard the news, according to Instagram, they’re no longer a photo-sharing app. Shocking, right? The company announced they want to start focusing more on video content, like that offered through Instagram Reels, as opposed to being the original square photo-sharing app they’re known for being.

“At Instagram, we’re always trying to build new features that help you get the most out of your experience. Right now we’re focused on four key areas: Creators, Video, Shopping and Messaging.” — Adam Mosseri, Instagram CEO

This makes total sense because short, engaging videos (shown to us by hyper-accurate algorithms) have proven to keep our attention more effectively than ever before. So effectively that 93% of marketers who use video say it’s an important part of their marketing strategy. Additionally, users are twice as likely to share video content with their friends and family than any other type of content, including social media posts, blog posts/articles and product pages.

So if you’ve been hesitant to start making Instagram Reels or just needed a little encouragement, we’ll cover the basics, give you some ideas on what content to create for your business or brand, and help you understand the data behind it all.

But, before we do, let’s talk about why Instagram Reels needs to be included in your marketing strategy.
What are Reels and why should you start using them?

Person recording elephants on smartphone

Instagram Reels rolled out in late 2020 and the feature has continued to increase in popularity. Reels provide creators with a way to produce and share short, engaging videos using a collection of mainstream music and user-generated audio.

With more advanced editing tools, such as speed controls, filters and transitions, you can effortlessly edit multi-clip Reels up to 30 seconds long, entirely within the Instagram app, which is amazing if you don’t want to use multiple apps and extra equipment to film, edit and post to social media.

Reels are definitely a useful feature of the platform as a whole that is worth exploring. When it comes to metrics, Reels receive 22% more engagement than videos posted directly to a feed. In addition to IGTV, Live and Stories, Instagram Reels are another great tool for you to use to get noticed on the platform and reach potential customers.

Nearly two-thirds of Instagram users are between 18 and 29, with 18- to 34-year-olds the most active age group. That means there’s a ton of opportunity for businesses to be discovered by your target audience on this platform. So, if your Instagram strategy needs a boost to stay top-of-mind and ahead of the competition, Reels could be your solution.

Related: How to plan an Instagram marketing strategy to attract business

Instagram Reels small business content ideas

If your business is active on Instagram but hasn’t posted a Reel just yet, don’t worry, it’s not too late to start. Accounts that don’t follow you can find your content while scrolling on the Explore page, which is why it’s so important for brands to be active where their target audience is.

Don’t let lack of inspiration hold you back, here are some simple and effective video ideas:

Educational content‍

The best way to increase your reach and engagement is to give your viewers value. If you can create something that is helpful, users are more likely to like it, share it with their friends and follow you for more. That ultimately, tells the algorithm your content is worth being promoted to others on the app.

For example, you can create shareable workout, cooking or crafting videos just by showing your step-by-step process.

Showcase your products‍ or services

Highlight what makes your business unique with Reels dedicated to each product or service you offer. This could be a tutorial on how to best use your products or a way to update customers on new offerings.

Create original content‍

Easier said than done, but I know that behind-the-scenes content, user-generated content and FAQs are always a big hit with loyal audiences.

You also have a few different ways to get trending and possibly even viral. You can use trending hashtags, popular audio clips or filters and get discovered among other videos with those elements.

Re-creating a popular trend while highlighting your brand is one of the quickest (but not the easiest) ways for business growth with Instagram Reels.

How to optimize your Instagram Reels

Improvised video recording setup

Improvised video recording setup

Like with any social media platform, there are always hidden steps you can take to increase the likelihood your content gets seen and please the almighty algorithm.

For example, many users who create content for TikTok have started uploading those same videos as Reels. Seems like a logical time saver, right? Well, Instagram has not only clearly advised against re-posting content that’s “visibly recycled from other apps,” it has also updated its algorithm to recognize and prevent it from performing well on their platform.

That being said, here are some tips on how to optimize your Reels for the best results:

  1. Try to record (vertically), edit and add effects to your reels from within the app, rather than uploading a video you’ve created elsewhere.
  2. It’s also important to use text overlays, hashtags, audio, and descriptive captions to let Instagram add you to an algorithm relevant to the content.
  3. @ other accounts, when appropriate. Just like hashtags, you’ll get more reach by including their name in your content.
  4. Use custom thumbnails. Doing so will make it easier for users to find videos they want to watch when scrolling on your account. It’s also a great way to incorporate your branding and help your feed look cohesive.
  5. Sharing your Reels to your Stories and even on your feed will get more people to see it. You can share it when you post it or, if you have posted enough that day, share on a day when you don’t have anything else to post.

Algorithms are constantly changing, and not always for the better. Doing just a little bit of research to stay on top of current trends and best practices will pay off in the long run.

Related: 3 ways to use Instagram Stories for digital storytelling

Understanding Instagram Reels Insights

Bodybuilder recording workout

Bodybuilder recording workout

Finally, you’ll need a way of knowing if your hard work is paying off.

Instagram has included a dedicated tab, which is similar to the Insights tab on your static posts and videos, that details the metrics relating to your Reels. With the Instagram Reels Insights, business owners can see important metrics like accounts reached, plays, likes, comments, saves and shares.

By knowing what type of accounts you’re reaching with your Reels and which content formats are most engaging with your audience, you’ll be able to adjust your content to better serve your target audience and grow your account.

Measuring these stats is the best way to make sure all the efforts you’re putting in to engage your fans is actually working.

Once you have a good idea of where your metrics are on average, try experimenting with the time of day, type of content and hashtags you use when posting your Reels. Start thinking of ways to get in front of new users with videos like tutorials, bloopers or more user-generated content. You could even share customer testimonials or success stories for added social proof.

Final thoughts on Instagram Reels

I know I personally struggled with the idea of including yet another item on my content creation checklist, but I’ve found that even just repurposing a few old clips from videos on my YouTube channel into Reels has proved effective in increasing my engagement and reach on Instagram.

Exploring a new feature of social media can be intimidating and overwhelming at times, but Reels seems to be a fun new way to expand your social media presence through the use of short videos. I recommend testing it out and seeing how well it works for you and your audience. You might find it to be your new favorite tool in your social media strategy.



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5 Strategies to Drive Customer Engagement

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Engaging with your customers is the key to driving sales and growing your company. However, some businesses are not sure how to do this effectively. It means that when they finally manage to engage with their customers, they are not entirely sure what worked. Knowing how to drive customer engagement is all about knowing your customers.

Here are 5 strategies that you can use to drive customer engagement.

Customer engagement
photo credit: Edmond Dantès / Pexels

Communication is the Key

Communication between your company and your customers is fundamental to engagement. If your customers are trying to talk to you about your products or services, then you should listen to them. Avoiding contact will simply drive them to another company.

Here are some tips you should follow.

1. Listen to Your Customers and Never Assume

If you have a customer that approaches you on social media or any other channel, it is vital that you engage them in a conversation. Their initial message might not be the complete story, so you need to work with them to find the right answer.

Once you have found out what the customer wants, go through your products with them and pinpoint what works for them. Your sales team must never assume that they know what their customers want, or they might find the customer goes elsewhere.

2. Seek Help with Engagement

Sometimes no matter what you try, you are unable to engage with your customers or retain them. It may be that there are strategies that you haven’t considered or lack the knowledge to implement.

This is where companies such as TCC Global can help. By helping you and your marketing team to engage with your customers and create brand loyalty, you can start to grow your business.

3. Respond Quickly to Questions

There is nothing more frustrating for customers than asking a question on social media and not getting a reply. Even a delay of a few hours can be enough to cause someone to look elsewhere.

If your business has a presence on social media, then it is vital that it is monitored at least during business hours.

Selling to existing customers

4. Chat to Your Customers

There is a temptation to use your means of communication to just sell products. While this is an important part, there should also be more customer engagement through conversation.

If you find something interesting, tell your customers on social media. Reply to them if they answer you and keep the conversation going.

5. Blog About the Popular Questions

If you are seeing a trend in questions your customers are asking, then it may be a good idea to write a blog post about it.

Blog posts will drive visitors and potential customers to your website and from there they may go to your products. Answering these popular questions will also save time for your customers and build loyalty.

Conclusion

So, there you have it – 5 strategies to drive customer engagement. These are just a few of the ways your company can build a relationship with its customers and build a loyal following.

It is important to remember to stay engaged with your customers even after they make a purchase.

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